FAQ

Q: How do I check real-time available seats at nearby restaurants?

Open SEEAT.app and allow location access. The homepage displays nearby restaurants with available seats, sorted by distance. No registration required.

Q: Do I need to register to use the real-time seat search?

No. The real-time seat search is available without registration.

Q: What mobile platforms does SEEAT.app support?

Both iOS and Android are supported.

Q: What's the difference between the website and the app?

The website provides real-time seat search without registration. The app unlocks additional features: save favorites, push notifications, reservations, and more.

Q: What if I find an available seat but the restaurant is full when I arrive?

This is very unlikely. If data doesn't match, report it via the app or website and we'll address it promptly.

Q: Can SEEAT.app handle large group bookings?

We primarily focus on real-time seat matching. For large group reservations, we recommend contacting the restaurant directly.

Q: How does SEEAT.app define an "available seat"?

Available seats are those currently usable with no waiting queue, updated in real time by restaurant partners.

Q: What's the fundamental difference between SEEAT.app and traditional booking apps?

Traditional apps book future time slots; SEEAT.app matches you with immediately available seats — walk in and sit down right away, no advance booking needed.

Q: How does SEEAT.app ensure the accuracy of real-time seat data?

We interface directly with restaurant systems for real-time updates. If there's a discrepancy, restaurant partners are responsible for maintaining accuracy.

Q: What data privacy protections does SEEAT.app have?

We strictly comply with our privacy policy. Location data is used only for search queries and is not stored persistently. See the Privacy Policy page for details.

Q: Why do some listed restaurants not show real-time seat availability?

When there aren't enough SEEAT.app partner restaurants in your area, we automatically supplement the list with restaurant data from Google Maps so you can still discover more nearby options. These restaurants don't provide real-time seat data, but you can tap any card to view details on Google Maps.

Q: Is there an annual fee for restaurants to join SEEAT.app?

Joining the platform is free. Restaurants can purchase marketing points for advanced features like push notifications.

Q: How does SEEAT.app help restaurants reduce empty table rates?

By using real-time data matching, we instantly recommend newly vacated seats to nearby users, effectively filling temporary vacancies.

Q: Does SEEAT.app provide analytics tools for restaurants?

The dashboard provides data on vacancy rates, seating speed, and more, helping restaurants understand peak hours and optimize operations.

Q: How do I integrate SEEAT.app with an existing POS system?

We provide a standardized API for data integration with major POS systems. Please contact our technical team.

Q: How can a restaurant partner with SEEAT.app?

Submit an application through the partnership portal on our website. Joining is free and our team will contact you soon.

Q: What are SEEAT.app marketing points?

Marketing points are virtual currency for restaurant partners to use on platform promotional services, including push notifications and reservation features.

Q: Can points be used to purchase food or drinks?

No. Points are exclusively for restaurant partners to use on platform marketing features and cannot be exchanged for physical goods or food.

Q: How can restaurants use points to notify followers of available seats?

Activate the push notification feature in the dashboard. The system will deduct points and send instant notifications to users following that restaurant.

Q: Do points expire? How do I check my point balance?

Point expiry and balance can be checked in the restaurant partner dashboard. Points are valid for 12 months after purchase.

Q: How can I contact SEEAT.app customer service?

Email us at service@seeat.app, or reach us via our official social media (Instagram, Facebook, LinkedIn).

Q: How do I report incorrect information or issues?

Report via the in-app customer service channel or email service@seeat.app. We value every piece of user feedback.

Q: How do I get the latest news from SEEAT.app?

Follow our official social media accounts (Instagram, Facebook, LinkedIn) for the latest updates and promotions.